PRIVACY POLICY
Depending on how you interact with Le Raw, we may collect the following information:
- your name
- billing and shipping address
- email address
- telephone number
- order and purchase history
- payment and transaction information
- communications you send to us
- information about how you use our website
- IP address, browser type and device information
- marketing preferences
- email engagement information, such as opens and clicks
- information collected through cookies and similar technologies
Payment information may be processed directly by the payment providers available through our website. Le Raw does not necessarily receive or store your complete payment card information.
We may use your personal information to:
- process and fulfil your orders
- arrange payment and delivery
- send order confirmations and shipping updates
- provide customer support
- respond to questions, requests or complaints
- manage returns, refunds or replacement orders
- prevent fraud and misuse of our website
- improve our products, website and customer experience
- analyse website performance and customer behaviour
- send marketing communications where you have consented to receive them
- show relevant advertising and measure advertising performance
- comply with legal, accounting and regulatory obligations
- protect our rights, customers and business
We only process personal information where we have an appropriate legal basis to do so, including performance of a contract, compliance with legal obligations, legitimate business interests or your consent where required.
If you subscribe to Le Raw emails, product launches or other marketing communications, we may use your email address and related engagement information to send you:
- new product announcements
- collection launches
- restock notifications
- exclusive offers
- brand news
- other Le Raw marketing communications
Where required, we send these communications based on your consent.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails does not prevent us from sending transactional communications relating to an order you have placed.
Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use the site, remember preferences and support advertising.
Depending on your cookie preferences, these technologies may collect information such as:
- your IP address
- device and browser information
- pages viewed
- products viewed
- links clicked
- referring website
- time spent on the website
- shopping and checkout activity
Some cookies are necessary for the website to function, while others may be used for analytics, personalisation and advertising.
Where required by applicable law, non-essential cookies will only be used with your consent.
We may work with advertising and analytics platforms such as Meta, Google, TikTok or similar providers to measure advertising performance and show relevant Le Raw advertising.
Depending on your consent and cookie settings, limited information may be shared with these platforms, such as browser information, cookie identifiers, website activity or hashed contact information.
These services may independently process information according to their own privacy policies.
You may be able to change your advertising or cookie preferences through your browser, device settings, our cookie settings or the relevant advertising platform.
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate Le Raw, including:
- ecommerce and website providers
- payment processors
- shipping and delivery companies
- email and SMS marketing platforms
- analytics providers
- advertising platforms
- customer service tools
- IT and hosting providers
- accountants, legal advisers and other professional service providers
- governmental or regulatory authorities where legally required
These parties may only receive the information reasonably necessary to perform their services.
Where required, we expect service providers processing information on our behalf to protect that information appropriately.
Some of the service providers we use may process or store information outside Bosnia and Herzegovina or outside the country in which you live.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are used where required by applicable privacy law.
We use reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access
- disclosure
- alteration
- misuse
- loss
- destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Depending on the laws applicable to you, you may have the right to:
- request access to your personal information
- request correction of inaccurate or incomplete information
- request deletion of your personal information
- object to certain processing
- request restriction of processing
- withdraw consent where processing is based on consent
- request portability of certain personal information
- object to direct marketing
To exercise any applicable privacy rights, contact us at:
We may need to verify your identity before processing certain requests.
Le Raw does not knowingly intend to collect personal information from children where parental or guardian consent is legally required.
If you believe that a child has provided us with personal information without appropriate permission, please contact us at info@leraw.co.
Our website may contain links to websites or services operated by third parties.
Le Raw does not control these third-party websites and is not responsible for how they collect or process personal information.
We recommend reviewing the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will always be available on our website.
Last updated: August 2026
